RDS Logic Frequently Asked Questions
So I can have my own website?
Yes. Our software is really a website. Your website. All we need is a logo, and you can be online and accepting new orders within two weeks.Can I work from anywhere?
Yes. You can manage your drivers and every aspect of your website from a beach if you want, although we advise caution when working on the beach.I'm only open on certain days and times, can your website support that?
Absolutely. Our system works for hundreds of restaurants, all with varying hours and days.I charge more for delivery (or pickup) if a customer is far away, can your system handle that?
Absolutely. You create delivery (or pickup) zones based on zipcodes and the different prices are automatically handled by your website.How much is faxing?
Free. Faxing is included in the per order pricing.Do you host the website?
Yes, we have work with LiquidWeb to offer enterprise quality, scalable, reliable hosting.How much is hosting?
Free. Hosting, support, and upgrades are all included in your license.How secure is my website and data?
Very. Our site is encrypted, password-protected, and PCI Compliant.How long have you been in business?
Three years. We have processed over 50,000 orders.Are the owners of this company still active?
Oh yes, Brian Whorley (brian@bigtreesolutions.com) and Daniel Lynn (daniel@bigtreesolutions.com) are co-founders and owners of BigTree Solutions and they are very, very active.What phones work with your software?
All. You can use pretty much any web enabled phone and carrier with our software to receive and text copies of orders to.Is your contract like a cell phone company? Does it lock me in?
No. We hate contracts. You are free to leave and take your data with you the day you want to switch at zero cost. We want you to stay with us because you like our software and service — not because you're contracted to it.What if I go out of business, am I contracted to pay a certain amount?
No. We are a pay-for-performance company. You only pay your startup fee and for the orders you process. No orders = no future payments. Our success is tied to your success.How customizable is the site?
About 90% — we give you the framework and you can customize the rest if you want. Certain things, like where the shopping cart is located on the page, can't be changed, but nearly all of the "look and feel" aspects can.I already have a website, do I have to close it and use your's?
No. If you're happy with your site now, we can simply embed our system within your website. It'll look like you just added online ordering …Who do you use for credit card processing?
HSBC and Authorize.net. If you're an existing business, we can meet or beat your pricing. We use a COST PLUS pricing structure to give the fairest rates. If you're a startup, the processing cost is COST + 40 basis points.How do you improve your software?
Using your input. As a client, you can submit your needs, ideas, and suggestions to our intranet site. All our clients then vote each idea Up or Down — giving us a measure of which ideas everyone thinks are awesome. We continually work on and release upgrades once we have incorporated the best ideas. For free.Do you travel to my business when we launch?
Not usually. Our software has been designed with the non-technical person in mind, so startup and operation is simple. We believe face-to-face client interaction is special, though, so we make every effort to see our clients on an annual basis — usually at the RDS convention in Las Vegas every spring. And drinks are on us — it's Vegas baby!How long does it usually take to get started?
Ten days. Once we've received your merchant application back from our credit card provider, we'll program your website and software.Can I have my own email address?
Yep. You can even have YourName@YourBusiness.com. You can have as many email addresses as you want. We recommend you use Google Apps (Standard Edition, Free)Do you have someone I can call with questions?
Of Course. We can likely answer all your "How do I do this …" software questions.Can I see more of your software?
Definitely … Use this login information below to visit our client portal. Here you can find over 20 videos of the management aspects of our website.URL: www.bigtreesolutions.com/client
Username: demo
Password: augdemo
How does upgrading my plan work?
Easy. Say you started on RegularPlus and are now doing 100 orders a day and you need Enterprise to get the lowest processing cost possible. No problem, simply cut a check for $4,999 minus $1,999 = $3,000. We won't charge your startup fee twice.Can I use my credit card for my startup fee?
Yes. We setup a recurring credit card transaction for your per-order fees so it's no problem to use your credit card for the startup fee too.How do I get started with you?
It's easy, just do this:- First, thank you. We appreciate your business.
- Fill out the attached Merchant Application and scan/fax it back to us.
- Email us your logo and domain name (if you don't have one yet).
- We'll setup your website using your logo so you can start building your business.
- Once your merchant application is approved, we'll integrate the online credit card processing module.
- Complete and send us the License Agreement, Payment Form, and Startup Payment.
- We'll process your credit card on the 5th of every month for the previous month's software usage.